Electricity Supply Agreement

Electricity is supplied under an agreement between the customer and the electricity supplier. If you are already receiving electricity but have not yet signed an agreement, you need to complete it to continue your electricity supply.

The agreement is concluded in accordance with the Electricity Retail Market Rules approved by GNERC Resolution No. 47 of 13 August 2020.

Why the agreement is important

The agreement formally defines the relationship between the customer and the supplier, TELMICO. It specifies the customer and the property receiving electricity and sets out the rights and responsibilities of both parties.

The agreement allows you to:

✓ use electricity under the established terms;
✓ receive bills and timely information about charges, payments and outstanding balances;
✓ receive information about planned or possible interruptions to your electricity supply;
✓ understand payment procedures and deadlines;
✓ understand the conditions for continuing or discontinuing your electricity supply;
✓ contact TELMICO about billing, payments and customer service.

Please provide up-to-date contact details. When completing the agreement, please provide a current telephone number and accurate contact details. This will help ensure that you receive SMS bills, outstanding balance notifications and other important information on time.

How to sign the agreement

Recommended option

Online through the Personal account

The Personal account offers a convenient step-by-step agreement setup tool. It will guide you through completing the form, uploading the required documents and signing the agreement using an SMS code.

There is no need to print or sign the agreement by hand.

Go to the Personal account

By email

Send the completed agreement and the required documents to info@telmico.ge .

Choose the agreement form based on how you use electricity:

For home — Download

Household use. For individuals who use electricity in a house or apartment. Also for common-use facilities such as entrance and stairwell lighting, lifts, water pumps, fire safety systems, garages and basements.

For business — Download

Non-household use. For legal entities and individual entrepreneurs who use electricity for business activities. Examples include offices, shops, enterprises, factories and other non-household premises.

For large enterprises and budget-funded organisations — Download

For enterprises that do not fall within the small enterprise category, as well as budget-funded organisations.

Need help completing the form? Watch the step-by-step video guide for individual customers .

Attach the documents required for your category:

For home — household use — View required documents

For business — non-household use — View required documents

At a Customer Service Centre

Bring the required documents to any TELMICO Customer Service Centre. Our staff will answer your questions and help you complete the agreement.

Customer Service Centre addresses

At a House of Justice

You can also complete the agreement at a House of Justice.

What happens after you submit the documents

1. Application registration

Once TELMICO receives the agreement and the required documents, your application will be registered. An SMS confirming the registration will be sent to the telephone number you provided.

2. Document review

If the documents are completed correctly and submitted in full, TELMICO will send you an SMS confirming that the agreement has been concluded within two days.

3. Corrections and additional information

If any documents need to be corrected or additional information is required, TELMICO will notify you and give you at least three days to resolve the issue.

Please note

Under Article 28(6) and Article 22(1)(b) of the Electricity Retail Market Rules, if an electricity supply agreement has not been concluded, the electricity supply may be suspended until the agreement is signed. Any suspension will be carried out in accordance with the procedure established by the Rules.

Complete your agreement in the way that is most convenient for you to formalise your relationship with TELMICO and continue using electricity.

Telmico

Standard Terms and Conditions of the Agreement