Electricity Supply Agreement
Electricity is supplied under an agreement between the customer and the electricity supplier. If you are already receiving electricity but have not yet signed an agreement, you need to sign one to continue receiving electricity.
When you need to sign the agreement
If you become the new owner or temporary user of a property, you must sign an agreement with the electricity supplier. The agreement is required even if electricity is already being supplied to the property without interruption.
For home
You need to sign the agreement if you:
- bought an apartment or house, including in a new development;
- inherited a property or received it as a gift;
- rented a residential property and the customer account number needs to be registered in your name, with the property owner’s consent;
- already use the property, but the customer account number is still registered in the previous owner’s name.
For business
If you are a legal entity or an individual entrepreneur, you need to sign the agreement if you:
- bought or rented an office, shop, warehouse, production premises or any type of property for commercial use;
- opened a new branch or started operating at a new address;
- received a new property or premises for use or management;
- currently use the premises, but the customer account number is still registered in the name of the previous owner or tenant.
Why the agreement is important
The agreement formally defines the relationship between the customer and the supplier, TELMICO. It specifies the customer and the property receiving electricity and sets out the rights and responsibilities of both parties.
The agreement allows you to:
- ✓ use electricity under the established terms;
- ✓ receive bills and timely information about charges, payments and outstanding balances;
- ✓ receive information about planned or possible interruptions to your electricity supply;
- ✓ understand payment procedures and deadlines;
- ✓ understand the conditions for continuing or discontinuing your electricity supply;
- ✓ contact TELMICO about billing, payments and customer service.
How to sign the agreement
Online through the Personal account
The Personal account offers a convenient step-by-step agreement setup tool. It will guide you through completing the form, uploading the required documents and signing the agreement using an SMS code.
There is no need to print or sign the agreement by hand.
Go to the Personal accountBy email
Send the completed agreement and the required documents to info@telmico.ge .
Choose the agreement form based on how you use electricity:
Need help completing the form? Watch the step-by-step video guide for individual customers .
Attach the documents required for your category:
At a Customer Service Centre
Bring the required documents to any TELMICO Customer Service Centre. Our staff will answer your questions and help you complete the agreement.
Customer Service Centre addressesAt a House of Justice
You can also complete the agreement at a House of Justice.
What happens after you submit the documents
Once TELMICO receives the agreement and the required documents, your application will be registered. An SMS confirming the registration will be sent to the telephone number you provided.
If the documents are completed correctly and submitted in full, TELMICO will send you an SMS confirming that the agreement has been concluded within two days.
If any documents need to be corrected or additional information is required, TELMICO will notify you and give you at least three days to resolve the issue.
Please note
Under Article 28(6) and Article 22(1)(b) of the Electricity Retail Market Rules, if an electricity supply agreement has not been concluded, the electricity supply may be suspended until the agreement is signed. Any suspension will be carried out in accordance with the procedure established by the Rules.
Complete your agreement in the way that is most convenient for you to formalise your relationship with TELMICO and continue using electricity.